Grievance & Feedback Policy
Our Commitment: Phoenix House is committed to maintaining a safe, fair, and respectful environment for all residents. If you have a concern, complaint, or feedback about the house, staff, or another resident, you have the right to raise it without fear of retaliation.
1. Talk It Out (Informal Resolution): Whenever possible, try to resolve the issue directly with the person involved. Many concerns can be addressed through honest, respectful conversation. If you need support, ask a Peer Leader or house manager to help facilitate.
2. Peer Council (If Step 1 Doesn’t Resolve It): Bring your concern to the Peer Council at the next house meeting, or request a private meeting with a Peer Leader. The Peer Council will listen without judgment, help identify a fair resolution, and document the concern if needed.
3. Formal Grievance (Submit to Management): If Steps 1 and 2 haven’t resolved the issue, submit a formal grievance to management. You may remain anonymous if requested. You can submit by email at ryan@boisesoberliving.com, a written note submitted to management, or call/text (208) 918-8200. Please include your name (or submit anonymously), the nature of the concern, when it occurred, and what outcome you are looking for.
4. Management Response (What Happens Next): All formal grievances will receive a response within 5 business days. Management will acknowledge receipt, investigate as appropriate, and inform you of the outcome. Safety or serious violations are addressed immediately.
Non-Retaliation Policy: No resident will face negative consequences for raising a concern in good faith. Retaliation of any kind is a serious violation of house rules and will be addressed immediately.
Anonymous Feedback: You never have to put your name on feedback. We will always ask if you would like to remain anonymous before any concern is documented or shared. To submit anonymously by email, create a temporary email address (e.g. Gmail) and send it to ryan@boisesoberliving.com — your identity will remain private.
Phoenix House
(208) 918-8200
Management
ryan@boisesoberliving.com
Drop Box
Give to any Peer Leader or house manager
Your Voice Matters Here
Phoenix House is a peer-supported community. Speaking up makes this house better for everyone. You will never face consequences for raising a concern in good faith.